Work order management system
Work order management systems use a dashboard-based software approach to track and manage relevant maintenance projects and processes for facilities management departments. Work orders are typically related to the upkeep of equipment and can incorporate both simple and complex tasks such as changing an air filter or replacing an entire HVAC (heating ventilation and air conditioning) system.
Work order management systems are suitable for multi-site organisations and can be integrated with enterprise asset management (EAM) software or computerised maintenance management systems (CMMS). EAM and CMMS are different types of work order management systems.
Contents |
[edit] Characteristics
Work order management systems document basic processes - create work orders, request updates, track task completions - which are then broken down into smaller tasks. These systems can be tailored to incorporate requirements necessary for auditing purposes, regulatory requirements or other business-specific concerns.
Some systems are also able to monitor additional tasks associated with maintenance work orders:
- Prioritise requests (emergency request or planned repair).
- Provide details of the task, including safety requirements and special tools needed for the job.
- Gather job costing and billing information.
- Track time for task completion (including projected downtime).
- Summarise tasks by trade or job type.
- Create summaries for managers based on department requests.
- Monitor supplies, costs and warranties (including inventory management).
- Generate preventive maintenance schedules.
With a computerised work order management approach to maintenance, work orders are created in real time. They are then assigned and sent directly to the appropriate tradesperson to complete based on the information provided. It is possible to order replacement parts simultaneously with the creation of the work order.
[edit] Generation of work orders
Work orders are typically generated when an internal request is made, but they can also come about after a general facility inspection or safety audit. Property inspections may reveal maintenance issues with electrical systems, roofing or other site features. Safety audits can trigger repairs for signage, lighting, waste management and other hazardous situations.
Preventive maintenance tasks can also be a source of work orders, particularly when they identify the need to replace parts, materials or supplies.
[edit] Reporting capabilities
Work order management systems track the progress of maintenance tasks. They can also trigger alerts if problems occur or if a task has not been initiated.
Once the task is complete, the system can generate reports for data mining. This analysis can be used for assessing budgets and resource availability and for other planning purposes.
[edit] Related articles on Designing Buildings Wiki
Featured articles and news
The continued ISG fall out, where to go?
Support for ISG contractors, companies and employees.
New HES national centre for traditional building retrofit
Announced as HES publishes survey results which reveal strong support for retrofit.
Retrofit of Buildings, a CIOB Technical Publication
Expected to become one of the largest activities in the global construction industry.
The ECA industry focus video channel
Keeping update with the industry session by session.
Over 25 recorded informations sessions freely available.
AT Awards 2024 ceremony East London October 25th.
Revisiting the AT community at the 2023 awards evening.
The Community Housing Fund and built affordable homes
CLTN reviews the impact of the Fund and calls for extension.
The grading system of the Regulator for Social Housing
A background, an explanation and ten recent enforcements.
Construction, repair and maintenance. Book review.
Putting new life into a city with a 1900 year history.
BSRIA Briefing 2024: Sustainable Futures speakers
Redefining Retrofit for Net Zero Living 22 Nov.
Wall of support for post-Grenfell regulation of electricians
Call for a shake-up of the construction industry highlighted on radio.
Digital sustainability through future AEC tools
Bringing together industry and academia to meet challenges.
Skills gap for net zero highlighted to Minister for Industry
ECA convenes roundtable discussion at Portcullis House.
Evidencing Net Zero with the new UK buildings standard
Pilot version with detailed excel proforma out now!
Scottish Building Safety Levy, in consultation
From direct remediation and the RPDT, to the costs and alternatives.
Waves of warmer homes grants for the rental sector
Boosting energy efficiency standards for all rented homes.
A refocus of the National Planning Policy Framework
Key terms described in brief, as the consultation closes the evening of the 24th.
Fortified farmhouses of the unruly 16th-and 17th-century borders.